Privacy Policy

1. Information we collect

• Information you actively submit: name, work email, company name, job title/role, business needs and scenarios, and whether you request a product demo.
• Basic server logs: IP address, access time, request path, browser type, etc., used for security protection, troubleshooting and website stability analysis.
• Non-personally-identifying event data, such as button clicks and form submission status. Such events do not include anything you typed into a form.

2. How we use information

• To respond to your trial, demo or consultation requests and follow up on specific needs.
• To arrange product demos, scope trials, and provide related technical or business support.
• To improve website content, product documentation and user experience.
• To provide security, prevent abuse, and comply with applicable legal obligations.

3. Legal basis and consent

We process information you actively submit based on your consent. You may withhold consent before submitting a form and may withdraw it at any time via the contact details below; withdrawal does not affect the lawfulness of processing that happened before.

4. Information sharing

We do not sell your personal information. To deliver email, cloud hosting, security and other necessary services, our service providers may process relevant information on a minimal, need-to-know basis. We will not disclose it to other third parties except as required by law or with your separate consent.

5. Retention

Information related to trial, demo and consultation requests is generally retained for 12 months. Where a business relationship exists, or where legal requirements apply, we retain it for the necessary period.

6. Information security

We protect information through access control, encryption in transit, least privilege and audit logging. No internet transmission is absolutely secure, but we continuously improve our security measures.

7. Your rights

You can request access to, correction or deletion of personal information we hold, and you can withdraw consent or file a complaint by emailing support@loambase.com. We will respond within a reasonable period.

8. Policy updates

We may update this policy as our business or applicable law changes. Updated versions are published on this page with a new "last updated" date.

9. Contact us

Questions about this policy can be sent to support@loambase.com.